| Message on printer Display Panel |
What it means. |
What to do. |
Additional comments. |
| 13.XX PAPER JAM [LOCATION] |
Media is jammed at the specified location (and
possibly at other locations). If the message persists after all jams
have been cleared, a sensor or sensor lever might be stuck or broken. |
For all jam messages, do the following: 1. Remove
jammed print media from the specified location. Check the entire paper
path for other pieces of media in the path. 2. Open and close the
top cover to clear the message. 3. Check sensors and flags in the
paper path for proper operation. |
|
| 3.0 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed. 3. Inspect and/or replace
the feed and separation rollers. 4. Ensure there is no obstruction
in the path, such as a torn piece of paper. 5. Open and close the
top cover to clear the message. 6. Check sensors and flags for proper
operation. |
|
| 13.1 PAPER JAM OPEN INPUT TRAYS |
Paper-delay jam at paperfeed area. |
1. Ensure that paper trays are loaded and adjusted
properly so media can feed from the tray. It might be necessary to
reduce the stack height of media in the tray. 2. Check the input area
for obstructions such as media in the path. Also check to see if the
registration assembly damaged or unseated. 3. Replace any defective
sensors or flags. 4. Verify the media meets the specifications. 5.
Check the pickup feed and separation rollers for unusual wear. Replace
as needed. 6. Rotate the media in the input tray by 180° and/or turn
it over |
On NX engines this is most likely the fuser flag
or the ACPM. The ACPM has a photosensor hard-wired to the back of
it. |
| 13.10 PAPER JAM CHECK DUPLEXER |
Jam at duplexer. |
1. Check the duplexer and the rear area of the
printer for obstructions or damage. 2. Check the duplexer for proper
operation. Replace the duplexer if a sensor is defective. |
On a 5si, 8000, or 8100 series laserjet a Duplex
Jam can be caused by a tray 2 and 3 feed assembly failure. |
| 13.14 |
For Laserjet 5si. This error is caused by a defective
paper control PCA |
Replace paper control PCA. |
|
| 13.2 PAPER JAM OPEN INPUT TRAYS |
Paper-stopped jam at paper-feed area. |
1. Check the input area for obstructions such
as paper in the path. Also check to see if the registration assembly
is damaged or if the transfer roller is out of place. 2. Replace any
defective sensors or flags. 3. Ensure the media does not exceed the
maximum length. 4. If multiple sheets are feeding, it might be necessary
to fan the media and reduce the stack height. Also, replace separation
pad. 5. Verify that the fuser is properly installed. |
On NX engines this is an input jam. |
| 13.20 PAPER JAM CHECK REAR DOOR |
Media stopped in the paper path during power
on or when the top door was closed. |
1. Remove all media in the paper path, and then
open and close the top cover. 2. If the message persists after all
media is removed: Check if media is jammed in the prefeed area. Replace
any defective sensors or flags |
|
| 13.21 DOOR OPEN JAM |
The top cover was open while printing. |
1. Clear the jam and close the top door. 2. If
the message persists, check the top door switch for proper operation. |
|
| 13.5 PAPER JAM CHECK REAR DOOR |
Paper-delay jam at fuser. |
1. Check the transfer roller and small media
belt to ensure they are operating and can feed print media. 2. Check
the paper path for obstructions at the transfer roller, toner cartridge,
paper feed assembly, and fuser. 3. Replace any defective sensors or
flags. 4. Turn the media stack over and/ or rotate it by 180° in the
input tray. |
If still persists - replace fuser, then DC controller. |
| 13.6 PAPER JAM CHECK REAR DOOR |
Paper-stopped jam at fuser. |
1. Check the paper path for obstructions at the
fuser and output/delivery area. 3. Replace any defective sensors or
flags. |
|
| 13.99 PAPER JAM [LOCATION] |
A non-specific paper jam occurred. |
1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed. 3. Inspect and/or replace
the feed and separation rollers. 4. Ensure there is no obstruction
in the path, such as a torn piece of paper. 5. Open and close the
top cover to clear the message. 6. Check sensors and flags for proper
operation |
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