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Always handle a transfer roller by its metal ends. Grasp both metal ends and pry each end upwards and free from its snap holder.

When handling the replacement transfer roller be careful
not to touch the black roller surface. Oils from your skin can adversely
affect print quality. Some people recommend wearing latex gloves
when handling the transfer roller but it isn't necessary if you
are careful to only touch the ends. It is unlikely that you would
ever notice poor print quality from accidentally touching the transfer
roller's surface.
Insert the new transfer roller making sure the black
plastic collar on the bottom of the transfer roller assembly is oriented with the
open end facing down. This collar snaps into place on a corresponding peg (shown below). Also be sure that both metal ends of the transfer roller snap firmly into their holders.

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