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Laser printer print defects - contamination on back |
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| Problem |
Cause |
Solution |
How common* |
Comments |
| Contamination on back |
Contamination inside printer (tray separation
roller, feed roller, transfer roller, fuser, toner cartridge) |
1. Print at least 10 pages to see if the problem
goes away. 2. Print a cleaning page (page 84). Identify and clean
the contaminated part according to the repetitive defect ruler. If
contamination cannot be removed, replace the contaminated part. 3.
Check for toner leaks. |
9 |
|
| Contamination on back |
Print media does not meet printer specifications
or is stored improperly |
1. Print a few more pages to see if the problem
corrects itself. 2. Turn over the stack of media in the tray. Also
try rotating the media 180°. 3. If the print media does not meet HP
specifications, replace the paper, and advise the customer to use
the recommended print media and store it properly |
1 |
|
| *On a scale of 1-10, how often this problem occurs (10 being
most likely). |
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