| Problem |
Cause |
Solution |
How common* |
Comments |
| Distorted image |
Defective engine controller board |
Replace the engine controller board. |
7 |
|
| Distorted image |
Defective laser scanner |
Replace the laser scanner. |
8 |
|
| Distorted image |
Poor connection of cables to the engine controller
board |
Reseat the cables connected to the engine controller
board |
2 |
|
| Distorted image |
Print media does not meet printer specifications
or is stored improperly |
1. Print a few more pages to see if the problem
corrects itself. 2. Turn over the stack of media in the tray. Also
try rotating the media 180°. 3. If the print media does not meet HP
specifications, replace the paper, and advise the customer to use
the recommended print media and store it properly |
1 |
|
