| Problem |
Cause |
Solution |
How common* |
Comments |
| Gray background |
Faulty toner cartridge |
Replace the toner cartridge |
8 |
|
| Gray background |
High voltage power supply (?) failure. |
Replace high voltage power supply. |
8 |
|
| Gray background |
Print media does not meet printer specifications
or is stored improperly |
1. Print a few more pages to see if the problem
corrects itself. 2. Turn over the stack of media in the tray. Also
try rotating the media 180°. 3. If the print media does not meet HP
specifications, replace the paper |
2 |
|
| Gray background |
Wrong toner density setting |
From the print-quality menu on the control panel,
adjust the toner density setting. Make sure EconoMode is off |
3 |
|
