| Problem |
Cause |
Solution |
How common* |
Comments |
| skew |
Print media does not meet printer specifications
or is stored improperly |
1. Print a few more pages to see if the problem
corrects itself. 2. Verify that there are no torn pieces of media
inside the printer. 3. Turn over the stack of media in the tray. Also
try rotating the media 180°. 4. If the print media does not meet HP
specifications, replace the paper, and advise the customer to use
the recommended print media and store it properly. |
3 |
|
| skew |
Print media is not loaded correctly or trays
are not adjusted properly |
Make sure print media is loaded correctly and
that the guides fit properly against the media stack. |
5 |
|
| skew |
Registration assembly and/or scanner assemble
are improperly installed. |
Be sure that the registration assembly an scanner
assemble are installed correctly. |
5 |
|
