Please send all cores and RMA items to the above address and include the RMA number on the box., Inc.
8447 Murphy Drive
Middleton, WI 53562

Service Rates

Repairs performed at our facility are billed at $80 per hour. We prefer to do all repairs in our workshop. You may ship us your printers or drop them off. If shipping, please pack them with plenty of padding to prevent shipping damage. Call us if you have questions.

Onsite service is billed at $100 per hour, drive time is also billed at $100 per hour, minimum $100 labor/drive time charge. For return trips, we will not charge drive time, only the time spent at your location. Call us if you have questions.

Plotters and HP Designjet service and repair: please call us for service rates.


We take great pride in offering high quality refurbished and new printing products. All warranty work is performed by, Inc. or a third party authorized to work on our behalf. Please contact us if you think your product is defective. Frequently improper setup or mis-configuration is the reason items fail to work properly.

Unless otherwise stated, warranty lengths are as follows:

Refurbished printers shipped via UPS
You are responsible for shipping the printer to us (at your expense); we perform the repair and ship the printer back to you (our expense).

6 months, parts and labor

Refurbished printers shipped via freight on a pallet:
Large Printers that require shipping on a pallet, for example Laserjets 9050, 4650, 4700, 4345, 5550, etc., typically weigh 100 lbs. or more and are too large to ship via UPS or Fedex.

Option 1, parts only warranty: We provide troubleshooting and tech support to determine what parts you need for the repair and ship the parts to you. You are responsible for installing the parts.
Option 2, parts and labor warranty:
We perform the repair at our facility at no cost to you, however you are responsible for shipping charges to ship the printer to us and back to you.

6 months parts only, unless the printer is shipped back to us for repair

Refurbished 9000/9050 series fusers, 4200 fusers (plastic sleeve version)

3 months

All other refurbished fusing assemblies and maintenance kits, except where noted.

6 months

Refurbished accessories

3 months

Toner cartridges

1 year

New products have a 90 day  warranty from the date of purchase. New products with legitimate defects will  be repaired or replaced with a compatible equivalent at PrinterTechs discretion.

Warranties cover defective parts and workmanship, not normal wear and tear. Warranties do not cover damage caused by misuse of the product, defective toner cartridges, media that the printer was not designed to use, any attempts to repair, alter, or modify the product without our approval, or damage caused by connected equipment. Warranties are void if quality control stickers are removed or altered.

Shipping Damage

We package everything and we ship very carefully. Please notify us immediately if you suspect shipping damage. If shipping damage is significant, we will file a claim with the carrier. Please keep the boxes and shipping materials for the carrier to inspect. We will arrange for a replacement product to be sent. If you are shipping items back to us, it is your responsibility to safely ship the items back to us. Use the original packaging to help prevent shipping damage. If we receive items that are damaged it is your responsibility to file a claim with the shipper you used. We cannot give refunds on damaged products.

Return Policies

All returns must be authorized by an employee of, Inc. Please contact us if you think you need to return an item.


Core Charges, Inc. sells many parts on “exchange.” This means we will send you a part at a discounted price and you have 30 days to return your old part. The old part is called a core. Cores are due back 30 days from the invoice date. We do give a two week grace period before core charges are assessed for failing to return the core (45 days past the invoice date). If we receive a core after it has been core charged, a $20 late fee per item will be deducted from the core charge refund. Core charges are not refundable 60 days past the original invoice date. Most items we sell on exchange are also available without an exchange. If you know you will not be returning a core, please order the item without exchange.

For Printers shipped to us or dropped off with us:

Terms of Service Contract:

By dropping off or sending printer or printer related components to us, you are warranting and consenting to the following:

Website Privacy and Security Policy

Thank you for visiting our Website and reviewing our privacy policy. We hate spam and the misuse of personal information just like everyone else. The following sections set forth our policies and practices concerning your on-line access to, use of, and information exchanged on our Website. Please review the sections below carefully before browsing or using our Website. Your use of our Website constitutes acknowledgement and consent to the terms below.

Website Security:

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.  Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Information Collected and Stored Automatically by our Website:

If your use of our Website is limited to browsing or downloading information, we may gather and store certain information about your visit automatically, including the following:

If You Send Us Personal Information through our Website:

If you place an order with us, the information that you provide to us is only used to process that order and to communicate with you. If you choose to provide us with your personal information, we will use that information to respond to your message and to help us provide you with information that you request. We do not collect personal information for any other purposes. The information that you provide to us is not given to any third party organizations or individuals. We do not collect or use information for advertising or marketing.  We do not sell, rent, or give away your information. We would share your information only where we are required to do so by law, such as in the case of assisting a governmental agency in the investigation or prevention of fraud. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

Our Links to Other Websites:

Our website may have links to other websites. Once you link to another site from our Website, you are subject to the privacy policy of the new site.  We are not responsible for privacy infringements imposed by other third party sites which you access through our Website, so to ensure your privacy, please review the third-party privacy policy before browsing the site.