| Problem | Possible Cause | Solution |
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Defective engine controller board
|
Replace the engine controller board
|
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|
Defective laser scanner
|
Replace the laser scanner
|
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|
Poor connection of cables to the engine controller board
|
Reseat the cables connected to the engine controller board |
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Print media does not meet printer specifications or is stored improperly |
1. Print a few more pages to see if the problem corrects itself. 2. Turn over the stack of media in the tray. Also try rotating the media 180°. 3. If the print media does not meet HP specifications, replace the paper, and advise the customer to use the recommended print media and store it properly |
