608-831-2396 or 866-352-7108

Address

Please send all cores and RMA items to the above address and include the RMA number on the box.

PrinterTechs.com, Inc.
8447 Murphy Drive
Middleton, WI 53562

Service Rates

Repairs performed at our facility are billed at $60 per hour. We prefer to do all repairs in our workshop. You may ship us your printers or drop them off. If shipping, please pack them with plenty of padding to prevent shipping damage. Call us if you have questions.

Onsite service is billed at $80 per hour, drive time is also billed at $80 per hour, minimum $100 labor/drive time charge. For return trips, we will not charge drive time, only the time spent at your location. Call us if you have questions.

Warranties

We take great pride in offering high quality refurbished and new printing products. All warranty work is performed by Printertechs.com, Inc. or a third party authorized to work on our behalf. Please contact us if you think your product is defective. Frequently improper setup or mis-configuration is the reason items fail to work properly.

Unless otherwise stated, warranty lengths are as follows:

Refurbished printers shipped via UPS
You are responsible for shipping the printer to us (at your expense); we perform the repair and ship the printer back to you (our expense).

6 months, parts and labor

Refurbished printers shipped via freight on a pallet:
Large Printers that require shipping on a pallet, for example Laserjets 9050, 4650, 4700, 4345, 5550, etc., typically weigh 100 lbs. or more and are too large to ship via UPS or Fedex.

Option 1, parts only warranty: We provide troubleshooting and tech support to determine what parts you need for the repair and ship the parts to you. You are responsible for installing the parts.
Option 2, parts and labor warranty:
We perform the repair at our facility at no cost to you, however you are responsible for shipping charges to ship the printer to us and back to you.

6 months parts only, unless the printer is shipped back to us for repair

Refurbished 9000/9050 series fusers, 4200 fusers (plastic sleeve version)

3 months

All other refurbished fusing assemblies and maintenance kits, except where noted.

6 months

Refurbished accessories

3 months

Toner cartridges

1 year

New products have a 90 day  warranty from the date of purchase. New products with legitimate defects will  be repaired or replaced with a compatible equivalent at PrinterTechs discretion.

Warranties cover defective parts and workmanship, not normal wear and tear. Warranties do not cover damage caused by misuse of the product, defective toner cartridges, media that the printer was not designed to use, any attempts to repair, alter, or modify the product without our approval, or damage caused by connected equipment. Warranties are void if quality control stickers are removed or altered.

Shipping Damage

We package everything and we ship very carefully. Please notify us immediately if you suspect shipping damage. If shipping damage is significant, we will file a claim with the carrier. Please keep the boxes and shipping materials for the carrier to inspect. We will arrange for a replacement product to be sent. If you are shipping items back to us, it is your responsibility to safely ship the items back to us. Use the original packaging to help prevent shipping damage. If we receive items that are damaged it is your responsibility to file a claim with the shipper you used. We cannot give refunds on damaged products.

Return Policies

All returns must be authorized by an employee of Printertechs.com, Inc. Please contact us if you think you need to return an item.

Restrictions:

  • Items must be returned in the same condition that they were sent, without excessive wear and tear.
  • Shipping charges are non-refundable.
  • Special-order items cannot be returned.
  • Items shipped outside of the US or Canada are not covered by warranty.
  • Restocking fees: A restocking fee may be charged if: (1) items are not returned in the same condition in which they were sent, (2) attempts are made to repair, alter, or modify the product without our approval, (3) cases not involving Printertechs.com error, and (4) the return of non-defective products.
  • Toner cartridges, ink cartridges, imaging drums, and other printer consumables are not returnable if the box has been opened and the seal removed from the cartridge. Unopened cartridges have a 20% restocking fee. If the cartridge is defective the manufacturer’s warranty procedures apply.
  • Some parts such as transfer kits are not returnable. Gear assemblies and fuser parts are returnable at our discretion if they have been installed.
  • No refunds after 30 days.

Core Charges


Printertechs.com, Inc. sells many parts on “exchange.” This means we will send you a part at a discounted price and you have 30 days to return your old part. The old part is called a core. Cores are due back 30 days from the invoice date. We do give a two week grace period before core charges are assessed for failing to return the core (45 days past the invoice date). If we receive a core after it has been core charged, a $20 late fee per item will be deducted from the core charge refund. Core charges are not refundable 60 days past the original invoice date. Most items we sell on exchange are also available without an exchange. If you know you will not be returning a core, please order the item without exchange.

For Printers shipped to us or dropped off with us:

Terms of Service Contract:

By dropping off or sending printer or printer related components to us, you are warranting and consenting to the following:

  • Warranty of Ownership or Authorization: By sending us a printer or components, you are warranting that you own the property which you are sending, free of any lien or security interest, and/or that have the authority to send the equipment to us for repairs and the authority to bind the owner of said property to the terms of this service contract.
  • Abandonment of Property/Fees: That your failure to respond to our inquiries about the equipment or parts for a period of 45 days will be deemed an “abandonment of the property,” and we will assume ownership and rights to the property. All property which is deemed to be abandoned will be subject to both a $25 recycling fee and a $25 inspection fee.
    • Venue/Jurisdiction/Choice of Law: By sending us the printer or component parts, you are consenting that any dispute under this service contract or between you, your employer, your business and Printertechs.com, Inc. will be venued in the Circuit Court of Dane County, located in Madison, Wisconsin, with all issues subject to and resolved under Wisconsin law. You hereby waive any rights to protection under laws of any other nation, state or municipality.
    • Costs of Collection/Attorneys’ Fees: By sending us the printer or component parts, in the event of a legal dispute or nonpayment, as allowed by law and unless otherwise disallowed by law, you agree to pay us the reasonable costs of collection or reasonable attorneys’ fees.
    • Waiver of Jury Trial: By sending us the printer or component parts, you agree to waive any and all rights to a jury trial.
    • Indemnification: If you have misrepresented your ownership of the property, your ability to bind the owner(s) of the property to this contract, or your authority to send us the property, or any matter related to this contract in any way, you agree to fully indemnify us, and reimburse us our costs and damages related to any legal dispute stemming from or related too your misrepresentations, whether the misrepresentation are intentional or merely negligent, including costs and reasonable attorneys’ fees.

Website Privacy and Security Policy

Thank you for visiting our Website and reviewing our privacy policy. We hate spam and the misuse of personal information just like everyone else. The following sections set forth our policies and practices concerning your on-line access to, use of, and information exchanged on our Website. Please review the sections below carefully before browsing or using our Website. Your use of our Website constitutes acknowledgement and consent to the terms below.

Website Security:

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.  Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Information Collected and Stored Automatically by our Website:

If your use of our Website is limited to browsing or downloading information, we may gather and store certain information about your visit automatically, including the following:

  • Your internet domain and IP address (an IP address is a number that is automatically assigned to your computer whenever you are browsing on-line) from which you access our website;
  • Your browser program and operating system;
  • The time and date of your access and use of our Website;
  • The pages of our Website which you have browsed; and
  • The date and time you access our site.

If You Send Us Personal Information through our Website:

If you place an order with us, the information that you provide to us is only used to process that order and to communicate with you. If you choose to provide us with your personal information, we will use that information to respond to your message and to help us provide you with information that you request. We do not collect personal information for any other purposes. The information that you provide to us is not given to any third party organizations or individuals. We do not collect or use information for advertising or marketing.  We do not sell, rent, or give away your information. We would share your information only where we are required to do so by law, such as in the case of assisting a governmental agency in the investigation or prevention of fraud. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.

Our Links to Other Websites:

Our website may have links to other websites. Once you link to another site from our Website, you are subject to the privacy policy of the new site.  We are not responsible for privacy infringements imposed by other third party sites which you access through our Website, so to ensure your privacy, please review the third-party privacy policy before browsing the site.