Replacing the Laser Scanner Assembly HP Color LaserJet 5500 5550
The laser scanner assembly is a fairly common part to fail on the HP Color LaserJet 5500 and 5550 models. If you are seeing repeated error codes of 51.10, 51.11, 51.12, 51.13, 51.20, 51.21, 51.22, 51.23, you should replace the laser scanner. This is considered an advanced procedure. Instructions for replacing this assembly are available for download below.
A couple notes --
There are four laser scanner assemblies, one for each color. These laser scanner assemblies are common to fail on the HP Color LaserJet 5500 or 5550 .
The laser scanner assemblies are different between the Color LaserJet 5500 and the LaserJet 5550 series. See the purchasing links below and make sure you order the correct replacement. Also, make sure you order from us, PrinterTechs! Some sellers do NOT properly test their laser scanner assemblies, and because this is a major repair, you want to make sure you are installing a quality product. Imagine the pain of going through a long disassembly and installation process, only to get the same error code because the seller did not sell you a properly tested / working product.
Click here to order HP Color LaserJet 5500 series laser scanner assembly
Click here to order HP Color LaserJet 5550 series laser scanner assembly
How to Replace the Laser Scanner Assembly HP Color LaserJet 5500 5550
Click here to Download the Instructions for Replacing the Laser Scanner Assembly HP Color LaserJet 5500 5550 (PDF file, 1.21MB)
Because this is considered an advanced installation procedure, we can only provide limited phone support on the install process. Please download and refer to our PDF instructions for step-by-step coverage of the installation process.
You can call us with questions local 608-831-2396 or toll-free 866-352-7108