608-831-2396 or 866-352-7108

Replacing the Transfer Belt (ETB, Transfer Kit), HP Color LaserJet 5500 5550

purchase here

You need to replace the Transfer Belt (also called ETB or Transfer Kit) when the message "REPLACE TRANSFER KIT" displays on the control panel. You may also need to replace the Transfer Belt prior to that message, if you are experiencing print quality issues that aren't resolved by replacing the toner or by performing Calibrations. If you aren't sure what you need to replace, give us a call @ 866-352-7108. A short version of the instructions are listed below; detailed instructions for replacing the transfer kit, resetting the transfer kit count, as well as replacing the fuser, cleaning the static discharge comb, and cleaning the OHT sensor (horizontal registration/transparency sensor) are listed in a pdf file here.

How to Replace the Transfer Belt , HP Color LaserJet 5500 5550

1. Turn the printer off.

2. Open the top cover and the front cover.  Make sure the front door is open all the way down, not partially down.

3. Pull on the green handle at the top of the Transfer Belt Assembly to lower the Transfer Belt Assembly downward. Make sure the Transfer Belt Assembly is open all the way down, not partially down.

4. At the bottom of the Transfer Belt Assembly, on either side, are small blue latches. Press those latches in simultaneously to release the assembly, while you lift the unit up, out, and away from the printer.

5. Install the new Transfer Belt Assembly, line up the the hinges so they lock into place.

6. Close the front and top covers.

7. Reset the maintenance counter by going to the CONFIGURE DEVICE menu, choose RESETS, choose NEW TRANSFER KIT.

8. After replacing the Transfer Belt, it's also a good idea to perform a Full Calibration (or even several Full Calibrations in a row, if you are having print quality issues).  Calibrations help with print quality by aligning the color tones, the drums, and the color plane.  Each Full Calibration takes about 4 minutes.  To perform a Full Calibration: Press MENU to enter the menus. Press Down Arrow to highlight CONFIGURE DEVICE. Press Checkmark to select CONFIGURE DEVICE. Press Down Arrow to highlight PRINT QUALITY. Press Checkmark to select PRINT QUALITY. Press Down Arrow to highlight FULL CALIBRATE NOW (sometimes labeled CALIBRATE NOW). Press Checkmark to select FULL CALIBRATE NOW. Wait for the printer to calibrate (usually takes 4 minutes or so), and then print a test page. If print quality still needs improvement, repeat the Calibration. If multiple Calibrations don't help, some of the toner cartridges may need replacement.

9. If you purchased this part with a core exchange, don't forget to send your used Transfer Belt assembly back to PrinterTechs. Re-use the original packaging for safe shipping.